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I’m stepping down from full-time duties at Spoiled Milk

July 25th, 2009, General, 1 Comment

It was back in 2004 that Casper and I started Spoiled Milk while both living in the UK. Of course in those days we were more concerned with making short films or producing flyers for our friends’ bands, but the seeds had been sown for the company that exists today. Now, nearly five years later, we are supplying a broad range of fantastic clients with our design, technology and strategic services from offices in both Copenhagen and Zürich. The journey has been a tremendous experience and I speak for everyone, new and old, when I say that we’re all very proud of what we have achieved together so far. I think the greatest aspect of this company has been the chance to meet and work with so many interesting, talented and friendly people.

So, my recent decision to move away from full-time duties has been a difficult one to make. The reasons are simply that I need to take a break. After devoting so much of my time and energies to Spoiled Milk over the years, it’s important to me that I take some time out now – an extended sabbatical if you like – to work on some other projects and explore other interests.

This doesn’t mean I am leaving completely. I will remain a member of the board of directors, as well as assuming the new role of Technical Consultant. Our Zürich-based technologist Christian Vollenweider will take over the Technical Director duties and continue steering the ship along with David, Casper, Frederik and the rest of the team.

There are many exciting times ahead for Spoiled Milk as we enter the next phase of our development. We are no longer the new upstarts on the scene, but now find ourselves as an established part of the web, design and creative markets. We will strive to continue building on this story, while still promoting our core values in usability, intuitiveness and feeling.

Speak soon!

Russell.

[Post originally published here on the Spoiled Milk blog]

A Successful Design Story [Interview]

July 7th, 2009, Press, Comments Off

“Spoiled Milk is certainly a name that sticks with you. It is quirky, curious, and it is associated with a design company based in Copenhagen and Zürich, two cities that lately have been topping the quality of life charts and have certainly built a reputation in the design and contemporary art field. An example of a successful enterprise founded by two young creative talents and now counting a staff of eleven, whose activities range from designing music records’ covers to online graphics, from branding to the conception of a limited-edition book that will collect experiences of young people living in different parts of the world, the Being Abroad project. Russell Quinn, founder and technical director, tells us more about Spoiled Milk.”

How did your project start?
Spoiled Milk was founded by Casper Hübertz Jørgensen and myself in Bristol, UK back in 2004. The name was a quickly conceived title for some art projects that we were working on in our spare time. We made some short films, designed some artwork for local bands and started creating an (ill-fated) online badge shop. Casper was in the UK for a one-year design course and was due to head back to Denmark in the summer of 2005. I decided to leave my job and go with him so we could continue working together. Four years later we are a fully-fledged web and design company with offices in two countries.

Why the name Spoiled Milk?
If the criteria for a good brand name is how many times one is asked this question, then we hit a gold mine! I wish we had a more Earth-shattering answer though, but actually there is no rational reason. We were playing around with words and the idea of milk conjured up a lot of visual imagery in our minds – our first website had grass, cows and a loveable milk carton named Louis. We decided to use the more American sounding spelling of the phrase, maybe to sound more exotic, I can’t remember. It’s a name that sticks in people’s mind and that’s a good thing.

Your offices are based in two of the most liveable cities in the world, Copenhagen and Zürich. How are they in terms of opening a new business?
Yes, this is a strange phenomenon. I chose to move to Copenhagen after a chance meeting with a Dane in Bristol, UK. Then I relocated to Zürich in 2008 because my girlfriend, Lucy, was to start a PhD there. Neither move was based on market-forces or client necessity, but they have both worked out very successfully. Monocle Magazine named Copenhagen as their “Most Liveable City of 2008″. They announced their results for 2009 last month and we discovered that Zürich has now stolen the top spot, pushing the Danish capital down into second place. I can only concur that the tipping point in this decision was my move!

What are other creative hubs in your view?
There are the obvious European ones: London and Berlin – although I wouldn’t like to establish a business in either. London is a tough environment where at times every idea seems to have already been taken, and Berlin has no money combined with creatives from across the continent willing to work for very little. Both are great for inspirational trips though. In general, I think the concept of creative hubs are only important in the minds of clients. Having a company presence in a hip place still adds a lot of credibility. However, there is no real correlation to where the talented people live. Spoiled Milk works extensively with web-based collaboration tools and despite having two physical offices, we aim for an ‘open laptop’ ethos (the idea that any employee should be able to open a laptop in a café and just work). Because of this we are able to work with great people from across the world. The real creative hub is the internet.

Has the current economic crisis affected your activity? Or is this precisely a time when fresh and creative ideas are needed?
We have definitely seen surprising fluctuations in demand for our services. Some parts have fallen away and others are booming. We have always promoted the idea of lightweight, agile solutions. We want to rid the world of ugly, complicated, overbearing enterprise systems and make people’s lives friction-free with simple, functional software and design. In good economic times, it’s hard to convince an organisation that they should ditch that expensive, Microsoft-based network or consider switching from traditional, proven advertising. As soon as people need to cut budgets they start considering all the things we believe in.

Can you tell us about your work in the music field?
The music industry was where most of Spoiled Milk’s early work was based. We started by designing record covers and were soon getting featured in design magazines and books across the world (see: http://www.russellquinn.com/record-covers/). We then moved into band websites and identities and even directed a full music video. As the company has grown and stabilised we are doing less of this sort of work, although we have just completed a website for Stress, one of the biggest rappers in Switzerland.

What about the Being Abroad project?
Being Abroad is a project aiming to publish a collection of personal stories about relocating to a foreign country. It has a long and variable history starting in 2005 when my girlfriend and I decided to set up a website asking people to send us in their writing. We wanted to make something that touched on how people feel when they spend at least a month in another county. We weren’t interested in travel guides, but how people’s views on their own lives and culture were changed. After this initial stage we then sent out 10 sketchbooks around the world to 100 people, asking them to write, draw or stick-in their entries. We lost a few on the way and realised what time-consuming logistics something like this involves, but eventually most of them made their way home. From this point onwards things have become a little stagnated. Lucy and I have both moved again and are consequently learning even more about the concept of ‘being abroad’. We have selected the final pieces to appear in the book and have completed the first stage of proof-reading and editing. Hopefully the project will reach its conclusion at some point this year and we can finally make the books available for people.

Design today – is it about the technology or a well-crafted product or both?
As a computer scientist myself (I spent five years writing compilers and debuggers for a division of Sony) there is no doubt that technology is the biggest enabler of modern times. Every day brings along new wonders in how people can communicate and use technology to enhance their lives and understanding of the world. We want to take these cutting edge ideas and put them into practise for our clients. However, we also believe that without good design to create a practical and emotional user experience, the underlying technology is essentially worthless. We definitely strive to hit the sweet point between art and science.

Where do you find new inspiration for your work?
A mixture of carefully selected internet feeds, combined with debates with colleagues and friends. The internet offers all the visual stimulus a person could ever require, but it’s not until I discuss and dissect these ideas with other people that I can make sense of how to use them in the real world.

Interview originally published in The Tamarind on 5th of July 2009 and performed by Giovanni Biglino.

DJ'ing, 10th July, Zürich

July 2nd, 2009, Events, Comments Off

I will be DJ’ing on Friday the 10th of July at SUMPF ON TOUR VOL.2 at Alis Fass, Zürich. Find out more on the Facebook event page.

Details

Band: Gallop (ZH)

http://www.myspace.com/galopp

DJs: Russell Quinn (GB, DK, CH)
Rock vs. Indians: Kennedy Space Center (ZH)

Entry: 5 CHF
Open: From 23:00 until sunrise
Where: Alis Fass, Sihlfeldstrasse 89, Zürich (map)

Galopp

A guide to personal productivity

January 7th, 2009, Discussion, 15 Comments

Personal productivity is a strange ‘science’. Quite a while ago I used to think it lay somewhere between evangelical preachers grabbing your money on live television, and How-to-Get-from-Where-You-are-to-Where-You-Want-to-be self-help books.

Actually a lot of things written about personal productivity do fall into that category. But, in the last few years the revolution of simplicity over complexity, software that “does less” and a book by David Allen called Getting Things Done have opened up the world of self-management systems (termed action management) to a whole new crowd.

GTD was a revolution (1)(2) in that it defined a logical, structured and technology agnostic system (a bundle of index cards being one implementation) that appealed to the geeky crowd and open-source mentality. It is thus the topic of much debate and refactoring, leaving the subject to take a life of its own as it spreads via a sleuth of new software tools and thought.

I’ve been employing my own version of GTD for several years now and after evaluating the new task management software ‘Things’ (not for me until they have cloud-sync), coupled with the dawn of a new year, I decided to sit down and review my own workflow and make some changes here and there. I thought it might be interesting to share how I’m now organising myself.

Disclaimers

The system described is for my personal management. Although we organise company-related tasks and projects using the same basic methodology, more group-based processes and systems are used. It’s also just about task management and does not cover my general data organisation (contacts, schedule, etc.)

So this is a method that works well for me, which is loosely based on the GTD principles (for which the Wikipedia page is an excellent introduction).

Tools

Backpack – This is the cornerstone of everything. A super simple, web-based organisation tool that is so flexible it can accommodate almost any work flow you can think of. Although it has recently grown into a group-based, ‘intranet’ system, it still scales-down to support the lone user.

My tasks are essentially organised into a series of to-do lists that are in turn grouped into a number of pages. My page setup looks like this:

Page list

  • 0. Dropbox – This is my task inbox. Anything that I have on my mind initially ends up in here, whether it’s a quick admin chore, an idea for a new project, or a life goal – the dropbox gets everything out of my head and stored safely into my system. Backpack even supports emailing text and files directly into this page. It also contains my today/urgent list (more on that later).
  • 1. Tasks – General to-dos and things that have a definite goal are grouped together here: ‘buy X a birthday present’, ‘pay electricity bill’ and ‘pump up bicycle tyres’ are all examples of short, succinct tasks. Within this page I have five lists titled General, People, Administration, Finances and Technology, which is what I can categorise most of my tasks into. I often make location-based task lists too. These are groups of tasks that I need to do the next time I’m at at a certain place, like the post office or train station.
  • 2. Projects – As I’ve already mentioned, all of my company/team-related projects are in another system entirely. This page is for my solo, non-client projects. The definition of a project, as opposed to a task, is something that has a long term, abstract goal with an ongoing series of tasks to reach it. Examples of projects are Writing, Creative, Learning German and Chess Club. Each project has its own list on the page and always contains the next atomic tasks I need to complete in order to move that project forward.
  • 3. Waiting For – A record of everything that I’m waiting for other people to complete. This page is grouped up into Orders (goods that I’ve purchased online and am waiting to arrive in the mail), Administration (usually questions about some legal or taxation issue) and Financial (people who owe me money :)
  • 4. To Buy – A simple list of things that I need to buy, grouped by the general locations where I can get them from.
  • 5. Someday – This is the daydreaming list. ‘Write a film’, ‘fly to the stars’ and ‘save the whale’ are all things I (maybe) want to do at some point in my life, but there’s no way of breaking them down into concrete, atomic tasks at the moment, so they end up here where they’re safe and organised.
  • @PAGES – I have a lot of information pages where I just group together thoughts and supporting documents about things I’m working on. I prefix all of these with @’s.
  • §PAGES – Finally, I lied slightly about this being a totally personal system. My girlfriend Lucy and I share some pages and these are prefixed with §’s. The examples above are to store films we’d both like to see and who last did the grocery shopping.

The final type of task is the recurring task. These are the things that come around on a regular basis, like visiting the dentist, paying taxes or watering the plants. Backpack supports these too with its ‘reminders’ feature. Simply add the task to receive an email (and optionally an SMS) at the defined interval. Reminders are also great for single items that have a specific deadline – this really helps to keep tasks out of your calendar.

iPhone – This device has really revolutionised my productivity. I’m often dashing to meetings out of the office, or going between Zürich and Copenhagen, and having my entire system stored up in the cloud was a frustrating experience at these times. With the iPhone I can access and update everything from (almost) anywhere. It really is the key to my productivity now and although outside of the general scope of this discussion, a constantly synced address book and calendar is another huge boom.

Moleskine – Despite my trumpeting of the iPhone, my Moleskine notebook still has an important function. There are always times when it is more pleasurable to jot notes and sketch ideas with a pen. Of course all useful information and new tasks are extracted from the pages as soon as possible and entered into my digital system. Nothing important should only exist in a notebook!

Zero inbox – The final tool is more of a general methodology that has some implications for my task management. I ruthlessly strive to “zero my inbox” at every opportunity. By this I mean deleting every e-mail that has no related actions left on it. Therefore my inbox also serves as a kind of secondary ‘dropbox’. If there are e-mails in there, then they require action.

Typically these actions are just replying to the message, as if there is a larger task associated with it then it usually gets forwarded to my Backpack dropbox page. An empty inbox is a happy inbox and I believe it’s one of the best ways to deal with the general e-mail stress most people suffer with.

Deleting every inbound email might sound a little scary at first; what about all the valuable information in them? Well, firstly if you’re well organised then you’ll find there should be little of importance left in there. Secondly, most significant mails require a reply from me, so the full conversations end up being stored in my ‘sent’ folder anyway.

The process

Now that all of my tasks are safe and organised, I need to do the most important thing and actually complete them! I process my tasks and ideas in three review iterations. There’s the daily cycle, the weekly cycle and the soul-searching cycle:

Daily cycle – Each morning, before I begin anything else, I go through my pages and start prioritising. The first step is to take everything out of the dropbox, classify it and move it to the relevant page and to-do list group. Then I scan pages 1-4, reorder some things if necessary, tick off completed tasks that might still be open and build up a mental image of what lies ahead of me. Even though the individual tasks number into the 100′s, I find that I quickly build up a mind map of the important things that need doing for the weeks ahead anyway, which makes the daily scan quite quick.

I then gather up all the urgent tasks and move them to the today/urgent list that sits atop my dropbox page. There might be some leftover things from yesterday that didn’t get done too, so these are reaccessed and left in today’s agenda or moved back to a categorised list.

Weekly cycle – A more thorough scan that takes place once a week, usually over the weekend or on Monday morning as part of my daily cycle. During this session I scrutinise all tasks still open – checking if they are still valid, asking myself if their importance has changed, creating new list categories if required and performing general ‘housekeeping’. It might seem like a chore at times, but giving myself just 15 to 30 minutes a week to review how I’m doing is a very beneficial process.

Soul-searching cycle – This is the irregular one; the one I do when I’m periodically questioning if I’m achieving everything I want to, looking for New Year’s resolutions or want to tackle one of the more abstract goals I’ve set myself. It’s meant to involve taking some time out with the ‘someday’ list and seeing if now is the right time to save that whale, but quite often I end up reviewing and refactoring the very system itself.

Summary

There are many benefits to the business of being hyper-organised – increased productivity is obviously the major reason for undertaking such a mission. However, I also find a beauty in having every single task and idea out of my head and organised in my system. It tends to wrap ‘doing important stuff’ up into a single task. When I have time to dedicate to my jobs, I sit down and and work through them, but the rest of the time I find I’m able to put things to the back of my mind, safe in the knowledge that everything important is documented somewhere. If something new comes up then I just add it to my dropbox, knowing that it can be processed later and not forgotten.

I think I’ve covered most of my system here, but I’m very interested in hearing how other people organise themselves too, so please add your comments and thoughts.

Catch up

August 20th, 2008, Events, General, Comments Off

Hello! I’ve neglated this blog since I moved to Zürich at the end of May, which is now three months ago. I almost had a very good reason as I’ve been working on a large post for weeks now covering advertising, capitalism and ‘the death of desperate’.

However, I got all tied up in my pseudo-analytical nonsense and so it still remains unfinished. Therefore I come to you with nothing, but this simple apology and a couple of snippets of personal news.

- Spoiled Milk have launched their new identity and website: www.spoiledmilk.dk

- Spoiled Milk Zweigniederlassung (the Swiss foreign branch) is now up and running and recruiting for iPhone and Ruby on Rails developers (More information). Andreas will be joining us at the start of September.

- I am now settling into a new Swiss life at Klingenhof in Zürich with Lucy. It’s very nice being here with her. Our first few months are mainly pictorially documented at Flickr.

- I will be DJ’ing for the first time in Zürich on Friday, 26th of September at Abart before and after The Futureheads play.

- I will be in Berlin from the 1st to the 4th of September for RailsConf. Let me know if you’re attending too.

I promise to return soon with some more rambling posts, in the meantime my Twitter is probably where I’m writing the most.

a leg

Google and language evolution

May 12th, 2008, Discussion, 9 Comments

Language traits and fashions advance extremely quickly and if left alone, seem to be one of the rawest, most observable forms of cultural or memetic evolution. Language also seems to be the facet that we hold the most dear to our self identity and any drift is immediately heralded as a decline in standards.

Various self-appointed mavens frequently take the moral high ground on how language ought to be, and you only have to question the general population to discover that perceived language erosion by the younger generations is top of the threat list in how they feel alienated from their own species in later life (related post: progression).

But yet scanning the etymology of any given word reveals a rocky and fascinating history and any golden age of language is of course immediately debunked. Someone’s God be with ye is someone else’s Goodbye, which is yet another’s Bye that is by now something I probably don’t understand. What we may consider slang is actually highly evolved language reduction. Just think about how much emotion and meaning can be conveyed by the shortest and “dumbest” idioms that seem to flow out of the USA! Genius!

There are two approaches that governments take to language: dictation or reaction. Ownership of a language by a governing body seems to be the memetic equivalent of eugenics; an attempt to control and command hereditary traits of something that no living being can possibly judge. Blonde hair and blue eyes are the best you say? Hmmm.

The French are of course famous for their stringent L’Académie française. Here the appointed members (knows as “immortals”) scrutinise daily life for signs of decay while cleansing society of all foreign loan words. Danish and Norwegian are very similar languages, expect the Norwegian Language Council decided to invent new “Norwegian” words for every part of the microcomputer, while Denmark’s own body, the Dansk Sprognævn, is more than happy to let CPU, RAM, bits, bytes and indeed “computer” itself though the iron curtain.

The difference here is that Denmark’s bureau appears to understand their role is to document and record the naturally occurring phenomenon (their main objective: “new words which have appeared enough in print and speech to be considered notable are added to the Danish dictionary”, but note that this doesn’t stop the population’s sky is falling reaction to the recent American-English overload they are experiencing).

So while a country taking ownership of its genes or planning its economy is generally considered morally dubious or fascist, dictating totally irrational language policies is still rife. Just check out the list of the world’s language regulators. Of course, in reality, language dictation can never have the reach or control of eugenics or communism in the countries we are discussing (although that didn’t stop the Welsh from trying to dictate their own suicide), but that just highlights further how futile their purist approach is!

English appears to be relatively unique because not only does it have no dictatorship, it also doesn’t have an appointed body. Whether its touted rise as the first “global language” is because of this, or a consequence of it being so wildly distributed in the “free-world” that it’s impossible to control or monitor (although France seems to try hard with French) is a topic for debate. But it seems clear that its sheer diversity and richness can in some part be attributed to the cultural freedom it has received.

The nearest that British English has to an authority is the Oxford University Press whose dictionary is the result of a long-running mission to “record the word’s most-known usages and variants in all varieties of English past and present, world-wide”. More like an ornithologist than a genetic engineer then.

So, how does this analysis of linguistic imperialism and study relate to Google?

The internet is fast approaching a tipping point where it will contain almost all human knowledge, past and present, in textual form and from a multitude of different authors and viewpoints. It’s only a short step to proclaim that this can be considered a complete data bank of language. Google therefore, as the world’s leading organiser of this data, has on-tap access to the historical sum of human language, limited only by the integrity of their algorithms.

Their seemingly benign, but useful, “Did you mean” feature (the one that corrects your spelling errors and lazy typing) works on a simple premise that is made powerful by its knowledge rather than process. Unlike a typical computer spell-checker, which works from static word lists, “Did you mean” compares similar phrases to the one entered to see if they might produce more search results. Because it indiscriminately uses occurrences of all words on the internet, it can find common usage spellings for proper nouns and slang, and remember common usage is what is important for language norms at any given time.

The service is therefore essentially a rapid, constantly updated, language usage analyser that is performing an automated version of the Oxford University Press’ mission, only on a scale unimaginable in a manual world. The natural reason that “football” is not “foot ball” is because of usage frequencies, whether or not dictation played a part in the past. It’s also the reason why “dubstep” is not “dub step“.

As the information age takes hold and language enters a free-fall state of growth due to the thirst for global communication, hopefully it will shake free of its oppressive regimes and the more archaic forms of language planning, to join eugenics on the list of ethical horrors and pseudoscience.

Launch of a new website design

May 11th, 2008, General, Good things, 4 Comments

I’ve had a personal homepage on the internet for over ten years now. If I can remember correctly my first site was hosted on Cardiff University’s computer science server in 1997 and featured a web calculator written in Perl. I soon progressed to something designed in CorelDraw that was littered with bevels, embossed lettering and lens flare. I was proud then, but hindsight is a painful thing.

Anyway, I am pleased to launch the latest iteration of my website today. It retains the content of my previous blog, but with a fresh new design (with thanks to Casper), a little more information about some of the projects I’m involved in and big hopes for the future as I attempt to angle the content more towards a discussion platform.

For those of you reading this via the RSS feed… now is the time to actually visit its home. For those of you browsing by… syndicate here!

How to get the most out of your taxes

May 8th, 2008, General, 1 Comment

With my final days in Denmark rushing by, I started to think about all of the high Scandinavian taxes I’ve paid. It seemed a shame not to experience the wonderful welfare state I’ve been contributing to for three years, so I decided to start cultivating abdominal pains over the last few weeks.

By last Monday morning I finally hit the jackpot: shooting cramps, nausea and a tender spot right by my appendix! After an emergency appointment with my doctor I was duly shipped off to Bispebjerg Hospital for 24 hours of blood tests, ultrasounds and CAT scans. After everything very serious and mildly serious was ruled out, the final verdict was an inconclusive guess that maybe a hernia operation I had three years ago had become aggravated. Oddly it turned out that said operation was exactly three years ago to the very day. I can’t help thinking that some guarantee ran out.

“Bispebjerg Hospital was designed by the architect Martin Nyrop and covers 48 acres. During the German occupation of Denmark 1940 to 1945 in World War II, the hospital treated those illegally resisting the occupying forces, harboured jews and helped transport about 2,000 of them to safety in neutral Sweden.”

Zürich and my take on setting goals

April 20th, 2008, Discussion, Trips, 7 Comments

dsc06765.jpg

I’ve not believed in setting goals for a while now. Goals by their nature are a win or lose variable. Why lock yourself into something that’s going to make you feel sad if there’s a chance you might not achieve it? In my experience goals tend to be unattainable “magic bullets” of happiness that supposedly mark a future point in life when everything will be perfect, or at least much better. The danger of this projectionist lusting is that you soon loose the ability to evaluate your day to day life (the one you’re living in the meantime). What if the goals aren’t achieved or they’re not what you imagined? That’s a lot of wasted time you’ve spent on hold.

The ability to have short term direction and an open mind is far more important to me. I don’t think any goal I’ve ever set has made me happy, whether I eventually ticked it off or not. What keeps me fascinated with the world is the pursuit of immediate dreams with little or no expectations and the chance to change directions with no sense of guilt or failure. With this more fluid approach, I can always find something that I want to put my energies into.

This is what first brought me to Copenhagen and set Spoiled Milk into action. Next it’s taking me to Zürich to start a foreign office of the company and live with my girlfriend Lucy (and her research PhD). We have a lot of half-baked plans for when we get there, but I have no idea what my life will be like in six months time and that already makes the move worthwhile.

I will be leaving Denmark on May the 26th. Spoiled Milk Zweigniederlassung will open mid June at Mainaustrasse 50, 8008 Zürich.